CONTACT HIGH PEAK

Great Customer Service is Our Business

Since our inception, complete customer satisfaction has been the overarching goal of High Peak Sportswear. Towards that end, every High Peak employee will serve as your advocate from the time you make first contact until after your order is delivered.

Contact us at 434-846-5223 or if you prefer, send us a message or request a quote using the forms below.

Our local, in house customer service representatives can answer all of your questions and will help you start you towards your perfect customized garment. No long holds, talking to machines, or misunderstandings. Our hours are:

  • Monday - Friday: 8:30am - 5pm Eastern
CALL US TODAY: 434 846 5223
Employee at computer smiling
Lynchburg sales staff goofing off
Customer receiving custom printed kids t-shirts
Thank you notes from happy sports teams
Customer picking up embroidered shirts

Our Location

At High Peak, we take pride in serving our Central Virginia community and have always viewed ourselves as a local company first. Come in to say hello, demo our quality products in person, pick up or place your order, and most importantly establish a close relationship with our staff.

The Plaza Shopping Center
2323 Memorial Avenue, Suite 17
Lynchburg, VA 24501

434-846-5223

Monday-Friday: 8:30am - 5pm

Sales, Retail, Production

We also serve customers in the Roanoke Valley, Blacksburg and the New River Valley, and Charlottesville and Central Virginia — with orders fulfilled from our Lynchburg facility and shipped directly to you.

Send Us an Email

A customer service representative will respond within 24 hours. Please be as explicit and thorough as possible for us to better serve you. If you are in need of an immediate answer, please check out our Frequently Asked Questions or give us a call at 434-846-5223.

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Max file size is 10Mb. Accepted formats include: images, PDFs, word documents, spreadsheets, and text files.

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How do I get Started?

A wide range of products are available on our products page. Many other products are also available, so if you don’t see what you are looking for, please ask.

You can create your own design using our Online Design Studio.

Or you can start the preliminary conversation, get a quote, and get the ball rolling by submitting the basic information below. One of our knowledgeable sales representatives will respond directly to you within 24 hours. Please be as explicit and thorough as possible so we can better serve you.

*Denotes a required field

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Join Our Mailing List

Receive exclusive offers and discounts a couple times a year. Your information will always be kept private.

Our Staff

Mouse over team member for contact info

Management

Ralph Smith picture

  • Ralph Smith

  • President, Founder
Rob Short picture

  • Rob Short

  • Sales Manager
Jacques Campbell picture

  • Jacques Campbell

  • Embroidery Manager
Eddie Williams picture

  • Eddie Williams

  • Production/Art

Sales - Lynchburg (Plaza)

Megan Dawson picture

  • Megan Dawson

  • Sales Representative
Skylar Almond picture

  • Skylar Almond

  • Sales Representative
Dave Williamson picture

  • Dave Williamson

  • Sales Representative
Lisa Davis picture

  • Lisa Davis

  • Sales Representative
Kirk Gibson picture

  • Kirk Gibson

  • Retail Manager

Art Department

Eddie Williams picture

  • Eddie Williams

  • Graphic Artist
Jeremy Keesee picture

  • Jeremy Keesee

  • Graphic Artist
Stephanie Lafoon picture

  • Stephanie Lafoon

  • Graphic Artist

Embroidery Department

Donna Keesee picture

  • Donna Keesee

  • Embroidery Administrator

Accounting

Allison Wade picture

  • Allison Wade

  • Office Manager

Frequently Asked Questions

    General

  1. How do I contact my sales person?

    Head over to our contact page which includes email and phone numbers for all of our sales staff.

  2. What is your turnaround time?

    Our standard turnaround time is two weeks from the receipt of your order.

  3. Do you do rush orders?

    Rush orders are available. Please call us today to see if your order can be fit into our production schedule. Rush charges may apply during peak business seasons.

  4. How do I pay for my order?

    We accept cash, check, and charge (Visa, MasterCard, and American Express).

  5. How will I receive my order?

    Orders can be picked up at our Lynchburg Plaza location. Orders can also be shipped UPS, standard charges will apply. Some companies promise free shipping, but then build it into your cost elsewhere with an additional markup. We prefer to keep our pricing straightforward and honest, so that you can make the appropriate decisions.

  6. May I cancel an order?

    Orders that have not been produced can be cancelled. However, depending on when the order is cancelled, art charges, digitizing fees, or garment restocking fees will be charged to cover the costs already incurred.

  7. What is your return policy?

    We pride ourselves in exceeding the industry standard and providing exceptional customer satisfaction. However, due to the labor intensity of custom orders we cannot accept returns on decorated garments under any circumstances.

  8. Will I receive a printed sample?

    Because of the labor intensive setup of screen printing, it is not normally possible to print samples. Blank samples for sizing purposes can be ordered. Please contact us for information and charges.

  9. What are your standard printing locations and sizes of imprint?

    Adult garments: 3.5 inches square is our standard pocket area print size. If we're printing on pocket it's 3 inches square. Back art is printed at 12 inches square. Youth garments: Back art is printed at 9 inches square.