CONTACT HIGH PEAK

Great Customer Service is Our Buisiness

Since our inception, complete customer satisfaction has been the overarching goal of High Peak Sportswear. Towards that end, every High Peak employee will serve as your advocate from the time you make first contact until after your order is delivered.

Contact us at 434-846-5223 or if you prefer, send us a message or request a quote using the forms below.

Our local, in house customer service representatives can answer all of your questions and will help you start you towards your perfect customized garment. No long holds, talking to machines, or misunderstandings. Our hours are:

  • Monday - Friday: 8:30am - 5pm Eastern
Employee at computer smiling
Lynchburg sales staff goofing off
Customer receiving custom printed kids t-shirts
Thank you notes from happy sports teams
Customer picking up embroidered shirts

Locations

At High Peak, we take pride in serving our Central Virginia communities and have always viewed ourselves as a local company first. With five convenient locations in the piedmont area, we hope you will come in to say hello, demo our quality products in person, pick up or place your orders, and most importantly establish a close relationship with our staff. Click on the t-shirt icons below for more information on our stores.

Lynchburg - Plaza

The Plaza Shopping Center
2323 Memorial Avenue, Suite 17
Lynchburg, VA 24501434-846-5223Monday-Friday: 8:30am - 5pm

Lynchburg - Downtown

924 Main Street
Lynchburg, VA 24504434-847-5035Monday-Friday: 9am - 5pm
Saturday: 10am - 2pm

Roanoke

Towers Shopping Center
1056 23rd Street SW
Roanoke, VA 24015540-345-4977Monday-Friday: 9am - 5pm
Saturday: 10am - 3pm

Blacksburg

209 College Avenue
Blacksburg, VA 24060540-953-1293Monday-Friday: 9am - 5pm
Saturday: 10am - 5pm
Sunday: 1pm - 5pm

Charlottesville

2216 Ivy Road Suite 209
Charlottesville, VA 22903434-979-2090Monday-Friday: 9am - 5pm

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Send Us an Email

A customer service representative will respond within 24 hours. Please be as explicit and thorough as possible for us to better serve you. If you are in need of an immediate answer, please check out our Frequently Asked Questions or give us a call at 434-846-5223.

*Denotes a required field

How do I get Started?

A wide range of products are available on our products page. Many other products are also available, so if you don’t see what you are looking for, please ask.

You can create your own design using our Online Design Studio.

Or you can start the preliminary conversation, get a quote, and get the ball rolling by submitting the basic information below. One of our knowledgeable sales representatives will respond directly to you within 24 hours. Please be as explicit and thorough as possible so we can better serve you.

*Denotes a required field

Join Our Mailing List

Receive exclusive offers and discounts a couple times a year. Your information will always be kept private.

Our Staff

Mouse over team member for contact info

Management

Ralph Smith picture
  • Ralph Smith

  • President, Founder
  • 434-846-5223 x128
Finley Almond picture
  • Finley Almond

  • Production Manager
  • 434-846-5223 x134
Rob Short picture
  • Rob Short

  • Sales Manager
  • 434-846-5223 x116
Jacques Campbell picture
  • Jacques Campbell

  • Embroidery Manager
  • 434-846-5223 x121

Sales - Lynchburg (Plaza)

Megan Dawson picture
  • Megan Dawson

  • Sales Representative
  • 434-846-5223 x111
Nora Lowry picture
  • Nora Lowry

  • Sales Representative
  • 434-846-5223 x109
Skylar Almond picture
  • Skylar Almond

  • Sales Representative
  • 434-846-5223 x140
Dave Williamson picture
  • Dave Williamson

  • Sales Representative
  • 434-846-5223 x112
Lakeita Gough picture
  • Lakeita Gough

  • Sales Representative
  • 434-846-5223 x113
Kirk Gibson picture
  • Kirk Gibson

  • Retail Manager
  • 434-846-5223

Sales - Lynchburg (Downtown)

Sharon Cash picture
  • Sharon Cash

  • Sales Representative
  • 434-847-5035

Sales - Roanoke

Joe Koncoski picture
  • Joe Koncoski

  • Custom Sales Manager
  • 540-345-4977
Cyndi Clark picture
  • Cyndi Clark

  • Sales Representative
  • 540-345-4977

Sales - Charlottesville

Lisa Davis picture
  • Lisa Davis

  • Custom Sales Manager
  • 434-979-2090

Sales - Blacksburg

Travis Bishop picture
  • Travis Bishop

  • Custom Sales Manager
  • 540-953-1293
Melissa Merritt picture
  • Melissa Merritt

  • Sales Representative
  • 540-953-1293

Art Department

Eddie Williams picture
  • Eddie Williams

  • Graphic Artist
  • 434-846-5223 x125
Jeremy Keesee picture
  • Jeremy Keesee

  • Graphic Artist
  • 434-846-5223 x122
Julie Stalnaker picture
  • Julie Stalnaker

  • Graphic Artist
  • 434-846-5223 x124
DeNae Thomas picture
  • DeNae Thomas

  • Graphic Artist
  • 434-846-5223 x126

Embroidery Department

Donna Keesee picture
  • Donna Keesee

  • Embroidery Administrator
  • 434-846-5223 x120

Accounting

Allison Wade picture
  • Allison Wade

  • Office Manager
  • 434-846-5223 x127

Ordering / Shipping

Don Jeffries picture
  • Don Jeffries

  • Apparel Purchasing
  • 434-846-5223 x139
Shereen Phelps picture
  • Shereen Phelps

  • Shipping / Receiving
  • 434-846-5223 x130

Frequently Asked Questions

    General

  1. How do I contact my sales person?

    Head over to our contact page which includes email and phone numbers for all of our sales staff.

  2. What is your turnaround time?

    Our standard turnaround time is two weeks from the receipt of your order.

  3. Do you do rush orders?

    Rush orders are available. Please call us today to see if your order can be fit into our production schedule. Rush charges may apply during peak business seasons.

  4. How do I pay for my order?

    We accept cash, check, and charge (Visa, MasterCard, and American Express).

  5. How will I receive my order?

    Orders can be picked up at any of our four locations in Blacksburg, Charlottesville, Lynchburg and Roanoke. Orders can also be shipped UPS, standard charges will apply. Some companies promise free shipping, but then build it into your cost elsewhere with an additional markup. We prefer to keep our pricing straightforward and honest, so that you can make the appropriate decisions.

  6. May I cancel an order?

    Orders that have not been produced can be cancelled. However, depending on when the order is cancelled, art charges, digitizing fees, or garment restocking fees will be charged to cover the costs already incurred.

  7. What is your return policy?

    We pride ourselves in exceeding the industry standard and providing exceptional customer satisfaction. However, due to the labor intensity of custom orders we cannot accept returns on decorated garments under any circumstances.

  8. Will I receive a printed sample?

    Because of the labor intensive setup of screen printing, it is not normally possible to print samples. Blank samples for sizing purposed can be ordered. Please contact us for information and charges.

  9. What are your standard printing locations and sizes of imprint?

    Adult garments: 3.5 inches square is our standard pocket area print size. If we're printing on pocket it's 3 inches square. Back art is printed at 12 inches square. Youth garments: Back art is printed at 9 inches square.